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We stand behind our products. If you are not satisfied with your Cupture purchase, you can return it for a replacement or refund within 30 days of purchase.
Cupture's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
You can return or exchange purchases from CuptureUSA.com by mail, regardless of wether you made your purchase online or by phone.
You must have a proof of purchase (online receipt, email confirmation, or member purchase history) for all returns and exchanges. For personal hygiene reasons, we do not accept return or exchange for any used items. If you send merchandise that is in used condition, it will be returned at your expense.
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Cupture is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
To return or exchange an order by mail: Please call our toll free number: (855) 700-4020 to obtain a RMA number.